Terms & Conditions

Thank you for visiting www.oneweebox.co.uk!

 

This website is operated by One Wee Box. Throughout the site, the terms “we”, “us” and “our” refer to One Wee Box. One Wee Box offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website.

Our store is hosted on TSOHOST and created by WordPress. They provide us with the online e-commerce platform that allows us to sell our products to you.

1.  Privacy Policy & Cookies

The website is owned by Kirstin Leitch who also serves as the data controller.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@oneweebox.co.uk or mailing us at: One Wee Box 16 Clyde Court, Carluke, SLK, ML8 5FG, United Kingdom

 

Cookies

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of the website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible. The types of cookies that may be used on this website are as follows:

  • Strictly necessary cookies - These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies - These cookies are used to recognise you when you return to our website.
  • Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from.

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

Disclosure of Personal Data

We may disclose your personal data:

  • If we sell our business.
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

 

2.  Prices & Payments

All prices are in UK pound (GBR). Payments are made at the time of ordering. We accept online payments via PayPal. Please be aware that a PayPal account is not required to use this form of payment. As a result, we do not collect or store any payment information such as credit or debit card details.

We reserve the right to make changes to the products and prices at any time.

 

3.  Delivery

Delivery is an additional cost. Currently a flat rate of £3.99 per product. We will aim to post your package within 1-2 days of placing your order and receiving payment. We use Royal Mail Signed For 2nd Class which aims to deliver the package within 3 days. We currently only sell and deliver our 'Wee Boxes' within the UK. If you would like to discuss the possibility of delivering out with the UK please contact us at hello@oneweebox.co.uk and we can explore options regarding this.

 

4.  Cancellations & Refunds

We sincerely hope that you and/or the recipient love the packages that One Wee Box creates. However if there are any problems and you are looking for an exchange or a refund please do not hesitate to contact us at hello@oneweebox.co.uk.

In line with the UK Distance Selling Regulations set out for all online retailers, you have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address (One Wee Box, 16 Clyde Court, Carluke, ML8 5FG). The cost of returning the goods will be the responsibility of the customer and any replacements will be subject to normal delivery charges. Once we receive the products a full refund will be issued.

We do not accept responsibility for items damaged or lost in transit or due to circumstances beyond our control.

 

Thank you for taking the time to read these terms and conditions. Should you have any further enquiries please contact hello@oneweebox.co.uk